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Credential Overview

The Salesforce Certified Sales Cloud Consultant credential is designed for those who have experience implementing Sales Cloud solutions in a customer-facing role. Candidates should be able to successfully design and implement Sales Cloud solutions that are maintainable and scalable, and contribute to long-term customer success.

Here are some examples of the concepts you should understand to pass the exam:

  • Design Sales and Marketing solutions to meet business requirements
  • Design applications and interfaces that maximize user productivity
  • Manage data and design analytics to track key Sales Cloud metrics

About the Exam

All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more about scheduling an exam.

Quick facts about the exam:

  • 60 multiple-choice questions
  • 105 minutes allotted to complete the exam
  • 68% is the passing score
  • Registration fee is USD 200
  • Retake fee is USD 100
  • No hard-copy or online materials may be referenced during the exam
  • Available in English, Spanish, and Brazilian Portuguese, additional details here
  • Prerequisite: Current status as a Salesforce Certified Administrator
  • A full exam outline, recommended online training, and reference materials are available in the Study Guide

Sample Questions

These sample questions are representative of what you can expect to see on the Salesforce Certified Sales Cloud Consultant exam and are designed to help you become familiar with the testing format. More sample questions are available in our Study Guide.

Universal Containers was bought by a larger company and needs to provide information on a monthly basis to the new parent company to help predict sales.

Which data should the new parent company review?

  1. Dashboard of user login history
  2. Count of new lead records created
  3. Number of activities tied to opportunities
  4. Opportunity pipeline report grouped by month

The Answer is D.

When the billing address on an account is changed, the mailing address of all related contact records should be updated to reflect the new address.

How can this requirement be met?

  1. Create a workflow rule on accounts.
  2. Create a workflow rule on contacts.
  3. Create a Force.com trigger on accounts.
  4. Create a Force.com trigger on contacts.

The Answer is C.

Credential Overview

The Salesforce Certified Service Cloud Consultant credential is designed for those who have experience implementing Service Cloud solutions in a customer-facing role. Candidates should be able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

Here are some examples of the concepts you should understand to pass the exam:

  • Design contact center solutions that make use of cases, knowledge base, and portals
  • Design interaction channels and build interfaces to maximize agent productivity
  • Manage data and design analytics that track key industry metrics

About the Exam

All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more about scheduling an exam.

Quick facts about the exam:

  • 60 multiple-choice questions
  • 105 minutes allotted to complete the exam
  • 68% is the passing score
  • Registration fee is USD 200
  • Retake fee is USD 100
  • No hard-copy or online materials may be referenced during the exam
  • Available in English, Spanish, and Brazilian Portuguese, additional details here
  • Prerequisite: Current status as a Salesforce Certified Administrator
  • A full exam outline, recommended online training, and reference materials are available in the Study Guide

Sample Questions

These sample questions are representative of what you can expect to see on the Salesforce Certified Service Cloud Consultant exam and are designed to help you become familiar with the testing format.

More sample questions are available in our Study Guide.

Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)

  1. Route cases to agents in an alternate center.
  2. Disable the Interactive Voice Response (IVR) system.
  3. Deliver training on case handling for contingent staff.
  4. Update the case status field values.
  5. Monitor service level agreements (SLAs) and notify customers.

The Answer is A,C,E.

Universal Containers plans to deploy the new Service Cloud console to its support team.

Which steps should be considered in deployment? (There are three correct answers.)

  1. Customize highlight panels for all objects.
  2. Set up interaction logs and assign them to user profiles.
  3. Assign users the Service Cloud User feature license.
  4. Set up users and assign them to a queue.
  5. Customize case list views.

The Answer is A,B,C.

Credential Overview

The Salesforce Certified Community Cloud Consultant credential is designed for those who have experience implementing and consulting on the Salesforce Communities applications in a customer-facing role. Candidates should also be able to troubleshoot and solve platform issues.

Here are some examples of the concepts you should understand to pass the exam:

  • Enable, create, configure, manage membership, and deploy communities
  • Differentiate between the capabilities of different license types
  • Configure the community management console
  • Describe the infrastructure of communities
  • Employ build options

About the Exam

All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more about scheduling an exam. The exam will be available beginning September 1, 2016.

Quick facts about the exam:

  • TBD multiple-choice questions
  • TBD minutes allotted to complete the exam
  • TBD is the passing score
  • Registration fee is USD 200
  • Retake fee is USD 100
  • No hard-copy or online materials may be referenced during the exam
  • Prerequisite: Current status as a Salesforce Certified Administrator
  • We recommend completing the virtual instructor-led course Get Started with Communities (ADM-271) in advance
  • A full exam outline, recommended online training, and reference materials are available in the Study Guide

Credential Overview

The Salesforce Certified Marketing Cloud Consultant credential is designed for those who can set up and implement the Salesforce Marketing Cloud Email application tools, providing solutions to execute both tactical and strategic email campaigns.

Here are some examples of the concepts you should understand to pass the exam:

  • Incorporate different tools such as content areas, portfolio, segmentation, automation, tracking and analytics
  • Configure account setup and administration
  • Define and execute email data interactions
  • Make data-driven decisions to optimize customer solutions
  • Troubleshoot and solve platform issues

About the Exam

All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more about scheduling an exam.

Quick facts about the exam:

  • 60 multiple-choice questions
  • 90 minutes allotted to complete the exam
  • 68% is the passing score
  • Registration fee is USD 200
  • Retake fee is USD 100
  • No hard-copy or online materials may be referenced during the exam

Sample Questions

These sample questions are representative of what you can expect to see on the Salesforce Certified Marketing Cloud Consultant exam and are designed to help you become familiar with the testing format. More sample questions are available in our Study Guide.

A customer has a group of inside Sales Cloud users that need to see tracking information at the Contact or Lead level, but do not need to send. What should the consultant recommend? (Choose 2 answers.)

  1. Each Sales Cloud user should have a Connected Marketing Cloud user
  2. View Tracking permissions should be enabled for the Sales Cloud user
  3. Select Marketing Cloud for AppExchange user
  4. Add the users to the ConnectedApp permission set

The Answer is C,D.

A customer executes a large number of sends via Marketing Cloud Connect and is concerned about API Limits. What should the consultant suggest to minimize the impact of Marketing Cloud Connect on daily API limits?

  1. Filter target audiences based on mapped profile attributes to reduce Bulk API calls
  2. Upgrade the Marketing Cloud Account to ConnectedApp Authentification
  3. Use Data Stream to sync object data into a Data Extension in the Marketing Cloud
  4. Share Sales Cloud user licenses across Marketing Cloud users

The Answer is B.