Salesforce Certification
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Credential Overview

The Salesforce Certified Community Cloud Consultant credential is designed for those who have experience implementing and consulting on the Salesforce Communities applications in a customer-facing role. Candidates should also be able to troubleshoot and solve platform issues.

Here are some examples of the concepts you should understand to pass the exam:

  • Enable, create, configure, manage membership, and deploy communities
  • Differentiate between the capabilities of different license types
  • Configure the community management console
  • Describe the infrastructure of communities
  • Employ build options

About the Exam

All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more about scheduling an exam.

Quick facts about the exam:

  • 60 multiple-choice/multiple-select questions* (2-5 unscored questions may be added)
  • 90 minutes allotted to complete the exam (time allows for unscored questions)
  • 57% is the passing score
  • Registration fee is USD 200, plus applicable taxes as required per local law
  • Retake fee is USD 100, plus applicable taxes as required per local law
  • No hard-copy or online materials may be referenced during the exam

*Please note that on occasion, Salesforce may place a small number of unscored questions on an exam in order to gather data on question performance. These unscored exam questions are in addition to the 60 scored questions on your exam, and have no impact whatsoever on your final exam results. Exam time has been evaluated to accommodate the inclusion of unscored questions. Your exam results will be based on the 60 scored questions.

Sample Questions

These sample questions are representative of what you can expect to see on the Salesforce Certified Community Cloud Consultant exam and are designed to help you become familiar with the testing format.

More sample questions are available in our Exam Guide.

A Salesforce Admin needs to add Reputation to the home page in the Customer Service (Napili) Community. Reputation points and levels have been created.

What should the Salesforce Admin do in Community Builder to accomplish this task?

Choose one answers

  1. Create a custom Lightning component and add it to the home page.
  2. Drag and drop the Reputation Leaderboard component onto the home page.
  3. Add a generic component and name it Leaderboard.
  4. Enable Chatter for the Customer Service (Napili) Community.

The Answer is B.

Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references.

What is the most efficient way for the Salesforce Admin to hide the custom fields from customers?

Choose one answer

  1. Create separate articles without these custom fields for the Customer channel and include in the Community.
  2. Update the customer profile by removing access to these custom fields on all article types.
  3. Modify the article detail page with custom Lightning Components that hide these custom fields.
  4. Override the article detail page with a custom Visualforce page and hide these custom fields for customers.

The Answer is B.