Salesforce Certification
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Credential Overview

The Salesforce Certified Advanced Administrator credential is designed for those who have advanced-level experience as a Salesforce Administrator. Candidates should possess broad knowledge of Salesforce applications, regularly configure and manage Salesforce, and continuously look for ways their companies can get even more from additional features and capabilities.

Here are some examples of the concepts you should understand to pass the exam:

  • Leverage the advanced administration capabilities of Salesforce
  • Optimize and extend Sales Cloud and Service Cloud applications
  • Design advanced reports, dashboards, and business process automation

About the Exam

All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more about scheduling an exam.

Quick facts about the exam:

  • 60 multiple-choice/multiple-select questions* (5 unscored items will be added)
  • 105 minutes allotted to complete the exam (time allows for unscored questions)
  • 65% is the passing score
  • Registration fee is USD 200, plus applicable taxes as required per local law
  • Retake fee is USD 100, plus applicable taxes as required per local law
  • No hard-copy or online materials may be referenced during the exam

*Please note that as of November 16, 2017, all Salesforce certification exams will contain five additional, randomly placed, unscored questions to gather data on question performance. The duration of each exam has been evaluated and adjusted to accommodate the inclusion of the unscored questions. These five questions will be in addition to the 60 scored questions on your exam, and will have no impact whatsoever on your score.

Sample Questions

These sample questions are representative of what you can expect to see on the Salesforce Certified Advanced Administrator exam and are designed to help you become familiar with the testing format. More sample questions are available in our Exam Guide.

Sales representatives are reporting trouble syncing quotes with their related opportunities. 
Which two are possible explanations for this problem? (There are two correct answers.)

  1. The attached currency is no longer active.
  2. The quote contains an archived list price.
  3. The quote is attached to a closed opportunity.
  4. The user does not have Edit permissions on the quote.

The Answer is A,B.

The sales manager at Universal Containers wants to see all opportunities that do not have any activities. Which report type could be used to meet this requirement? (There are two correct answers.)

  1. A custom report type with Opportunity as the primary object and Activity as the secondary object
  2. An opportunity report with a cross-object filter of opportunities without activities
  3. A joined report using an opportunity report in Block A; a task and event report filtered by tasks for Block B
  4. A standard opportunity filtered by the field Last Activity and a custom date range that is blank

The Answer is B, D.