Certification

Administrators Track

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Step One: Get Started

Administrators are critical to a company's ongoing success with Salesforce.

As an Administrator with broad knowledge of Salesforce applications, you configure and manage Sales and Service Cloud applications and suggest ways for your company to get even more from additional features and capabilities.

With an Administrator credential, you'll demonstrate your core knowledge and your ability to take on the responsibilities of this job. It's an important investment in your career as an Administrator. To earn these credentials, you must pass a multiple-choice exam at a testing center or in an online-proctored environment.

Step Two: Get Ready

Are you ready to become a Salesforce.com Certified Administrator or Advanced Administrator? If you are comfortable with user management and security, have good experience with workflow and approvals, know how to get the most out of core Sales and Service Cloud features, and are a master in reporting, then you may be ready for the Administrator exam. If you are already a Certified Administrator and know how to build advanced analytics, automate, and extend using more complex functionality, you may be ready for the Advanced Administrator exam.

The Study Guides for these credentials include a detailed listing of what the exams cover and what else you should know to become a Salesforce.com Certified Administrator or Advanced Administrator.

Step Three: Get Certified

You're ready! Register for the exam now.

Step Four: Keep It Going

Congratulations! Download the certified logo to use on business cards, email signatures, and professional networking sites. Keep the credential by passing short online maintenance exams after each major Salesforce release. Don’t worry—we provide release training and a release exam schedule to help you keep your credential. To take it to the next level, consider preparing for the Advanced-level credential.

Stay up to date on all certification news by joining the Salesforce.com Certified Professionals in the Success Community and on Facebook.

Learn more about the:

The Salesforce.com Certified Administrator exam is intended for an individual who has experience performing as a Salesforce Administrator. Here are examples of the concepts you should understand to pass the exam:

  • Manage users, data, and security
  • Maintain and customize Sales Cloud and Service Cloud applications
  • Build reports, dashboards, and workflow

About the Exam

  • 60 multiple-choice questions
  • 90 minutes allotted to complete the exam
  • 65% is the passing score
  • Registration fee is USD 200
  • Retake fee is USD 100
  • No hard-copy or online materials may be referenced during the exam

Sample Questions

The samples below are representative of the questions on the Salesforce.com Certified Administrator exam and are designed to help you become familiar with the types of questions on the exam. The actual exam questions may be more or less difficult than the questions below.

For more sample questions, click here for the Study Guide.

What should a system administrator use to disable access to a custom application for a group of users?

  1. Profiles
  2. Sharing rules
  3. Web tabs
  4. Page layouts

The Answer is A.

What should a system administrator consider before importing a set of records into Salesforce?

  1. The import file should include a record owner for each record.
  2. Currency field values will default to the personal currency of the record owner.
  3. Data should be de-duplicated in the import file prior to import.
  4. Validation rules are not triggered when importing data using the import wizard.

The Answer is A,C.

The Salesforce.com Certified Advanced Administrator exam is intended for an individual who has advanced-level experience performing as a Salesforce Administrator. Here are examples of the concepts you should understand to pass the exam:

  • Leverage the advanced administration capabilities of Salesforce
  • Optimize and extend Sales Cloud and Service Cloud applications
  • Design advanced reports, dashboards, and business process automation

About the Exam

  • 60 multiple-choice questions
  • 90 minutes allotted to complete the exam
  • 65% is the passing score
  • Registration fee is USD 200
  • Retake fee is USD 100
  • No hard-copy or online materials may be referenced during the exam

Sample Questions

These samples are representative of the questions on the Salesforce.com Certified Advanced Administrator exam, and are designed to help you become familiar with the types of questions on the exam. The actual exam questions may be more or less difficult than the questions below.

For more sample questions, click here for the Study Guide.

Sales representatives are reporting trouble syncing quotes with their related opportunities. 
What is a possible explanation for this problem? (There are two correct answers.)

  1. The attached currency is no longer active.
  2. The quote contains an archived list price.
  3. The quote is attached to a closed opportunity.
  4. The user does not have Edit permissions on the quote.

The Answer is A,B.

The sales manager at Universal Containers wants to see all opportunities that do not have any activities. Which report type could be used to meet this requirement? 
(There are two correct answers.)

  1. A custom report type with Opportunity as the primary object and Activity as the secondary object
  2. An opportunity report with a cross-object filter of opportunities without activities
  3. A joined report using an opportunity report in Block A; a task and event report filtered by tasks for Block B
  4. A standard opportunity filtered by the field Last Activity and a custom date range that is blank

The Answer is B, D.

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