My certifications have helped me broaden my knowledge of the platform, while boosting my reputation and credibility in the field

Credential Overview

The Salesforce Certified Administrator credential is designed for those who have experience as a Salesforce Administrator. Candidates should possess broad knowledge of Salesforce applications, regularly configure and manage Salesforce, and continuously look for ways their companies can get even more from additional features and capabilities.

Here are some examples of the concepts you should understand to pass the exam:

  • Manage users, data, and security
  • Maintain and customize Sales Cloud and Service Cloud applications
  • Build reports, dashboards, and workflows

About the Exam

All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more about scheduling an exam.

Quick facts about the exam:

  • 60 multiple-choice questions
  • 90 minutes allotted to complete the exam
  • 65% is the passing score
  • Registration fee is USD 200
  • Retake fee is USD 100
  • No hard-copy or online materials may be referenced during the exam

Sample Questions

These sample questions are representative of what you can expect to see on the Salesforce Certified Administrator exam and are designed to help you become familiar with the testing format. More sample questions are available in our Study Guide.

What should a system administrator use to disable access to a custom application for a group of users?

  1. Profiles
  2. Sharing rules
  3. Web tabs
  4. Page layouts

The Answer is A.

What should a system administrator consider before importing a set of records into Salesforce?

  1. The import file should include a record owner for each record.
  2. Currency field values will default to the personal currency of the record owner.
  3. Data should be de-duplicated in the import file prior to import.
  4. Validation rules are not triggered when importing data using the import wizard.

The Answer is A,C.

Credential Overview

The Salesforce Certified Advanced Administrator credential is designed for those who have advanced-level experience as a Salesforce Administrator. Candidates should possess broad knowledge of Salesforce applications, regularly configure and manage Salesforce, and continuously look for ways their companies can get even more from additional features and capabilities.

Here are some examples of the concepts you should understand to pass the exam:

  • Leverage the advanced administration capabilities of Salesforce
  • Optimize and extend Sales Cloud and Service Cloud applications
  • Design advanced reports, dashboards, and business process automation

About the Exam

All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more about scheduling an exam.

Quick facts about the exam:

  • 60 multiple-choice questions
  • 90 minutes allotted to complete the exam
  • 65% is the passing score
  • Registration fee is USD 200
  • Retake fee is USD 100
  • No hard-copy or online materials may be referenced during the exam

Sample Questions

These sample questions are representative of what you can expect to see on the Salesforce Certified Advanced Administrator exam and are designed to help you become familiar with the testing format. More sample questions are available in our Study Guide.

Sales representatives are reporting trouble syncing quotes with their related opportunities. 
What is a possible explanation for this problem? (There are two correct answers.)

  1. The attached currency is no longer active.
  2. The quote contains an archived list price.
  3. The quote is attached to a closed opportunity.
  4. The user does not have Edit permissions on the quote.

The Answer is A,B.

The sales manager at Universal Containers wants to see all opportunities that do not have any activities. Which report type could be used to meet this requirement? (There are two correct answers.)

  1. A custom report type with Opportunity as the primary object and Activity as the secondary object
  2. An opportunity report with a cross-object filter of opportunities without activities
  3. A joined report using an opportunity report in Block A; a task and event report filtered by tasks for Block B
  4. A standard opportunity filtered by the field Last Activity and a custom date range that is blank

The Answer is B, D.