Salesforce Certification
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Credential Overview

The Salesforce Certified Administrator credential is designed for those who have experience as a Salesforce Administrator. Candidates should possess broad knowledge of Salesforce applications, regularly configure and manage Salesforce, and continuously look for ways their companies can get even more from additional features and capabilities.

Here are some examples of the concepts you should understand to pass the exam:

  • Manage users, data, and security
  • Maintain and customize Sales Cloud and Service Cloud applications
  • Build reports, dashboards, and workflows

About the Exam

All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more about scheduling an exam.

Quick facts about the exam:

  • 60 multiple-choice/multiple-select questions* (5 unscored items will be added)
  • 90 minutes allotted to complete the exam (time allows for unscored questions)
  • 65% is the passing score
  • Registration fee is USD 200, plus applicable taxes as required per local law
  • Retake fee is USD 100, plus applicable taxes as required per local law
  • No hard-copy or online materials may be referenced during the exam
  • Available in English, French, German, Spanish and Brazilian Portuguese, additional details here
  • No prerequisites, however; Administration Essentials for New Admins (ADM 201), and  Administration Essentials for New Admins and Certification (ADM 201C), are recommended

*Please note that as of November 16, 2017, all Salesforce certification exams will contain five additional, randomly placed, unscored questions to gather data on question performance. The duration of each exam has been evaluated and adjusted to accommodate the inclusion of the unscored questions. These five questions will be in addition to the 60 scored questions on your exam, and will have no impact whatsoever on your score.

Sample Questions

These sample questions are representative of what you can expect to see on the Salesforce Certified Administrator exam and are designed to help you become familiar with the testing format. More sample questions are available in our Exam Guide.

What should a system administrator use to disable access to a custom application for a group of users?

  1. Profiles
  2. Sharing rules
  3. Web tabs
  4. Page layouts

The Answer is A.

What should a system administrator consider before importing a set of records into Salesforce?

  1. The import file should include a record owner for each record.
  2. Currency field values will default to the personal currency of the record owner.
  3. Data should be de-duplicated in the import file prior to import.
  4. Validation rules are not triggered when importing data using the import wizard.

The Answer is A,C.