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The Salesforce.com Certified Sales Cloud Consultant exam is designed for implementation experts who have experience implementing Sales Cloud solutions in a customer-facing role. The Salesforce.com Certified Sales Cloud Consultant is able to successfully design and implement Sales Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. Here are examples of the concepts you should understand to pass the exam:
- Design Sales and Marketing solutions to meet business requirements
- Design applications and interfaces that maximize user productivity
- Manage data and design analytics to track key Sales Cloud metrics
About the Exam
- 60 multiple-choice questions
- 105 minutes allotted to complete the exam
- 72% is the passing score
- Registration fee is USD 200
- No hard-copy or online materials may be referenced during the exam
- Current status as a Salesforce.com Certified Administrator is a prerequisite
- Recommend online training, reference materials and full exam outlined in the Study Guide
Sample Questions
These samples are representative of the questions on the Salesforce.com Certified Sales Cloud Consultant exam, and are designed to help you become familiar with the types of questions on the exam. The actual exam questions may be more or less difficult than the questions below.
For more sample questions, click here for the Study Guide.
Universal Containers was bought by a larger company and needs to provide information on a monthly basis to the new parent company to help predict sales.
Which data should the new parent company review?
- Dashboard of user login history
- Count of new lead records created
- Number of activities tied to opportunities
- Opportunity pipeline report grouped by month
The Answer is D.
When the billing address on an account is changed, the mailing address of all related contact records should be updated to reflect the new address.
How can this requirement be met?
- Create a workflow rule on accounts.
- Create a workflow rule on contacts.
- Create a Force.com trigger on accounts.
- Create a Force.com trigger on contacts.
The Answer is C.
The Salesforce.com Certified Service Cloud Consultant exam is designed for implementation experts who have experience implementing Service Cloud solutions in a customer-facing role. The Salesforce.com Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. Here are examples of the concepts you should understand to pass the exam:
- Design contact center solutions that make use of cases, knowledge base, and portals
- Design interaction channels and build interfaces to maximize agent productivity
- Manage data and design analytics that track key industry metrics
About the Exam
- 60 multiple-choice questions
- 105 minutes allotted to complete the exam
- 73% is the passing score
- Registration fee is USD 200
- No hard-copy or online materials may be referenced during the exam
- Current status as a Salesforce.com Certified Administrator is a prerequisite
- Recommend online training, reference materials and full exam outlined in the Study Guide
Sample Questions
These samples are representative of the questions on the Salesforce.com Certified Service Cloud Consultant exam, and are designed to help you become familiar with the types of questions on the exam. The actual exam questions may be more or less difficult than the questions below.
For more sample questions, click here for the Study Guide
Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)
- Route cases to agents in an alternate center.
- Disable the Interactive Voice Response (IVR) system.
- Deliver training on case handling for contingent staff.
- Update the case status field values.
- Monitor service level agreements (SLAs) and notify customers.
The Answer is A,C,E.
Universal Containers plans to deploy the new Service Cloud console to its support team.
Which steps should be considered in deployment? (There are three correct answers.)
- Customize highlight panels for all objects.
- Set up interaction logs and assign them to user profiles.
- Assign users the Service Cloud User feature license.
- Set up users and assign them to a queue.
- Customize case list views.
The Answer is A,B,C.